--- title: Terms --- [Go Back Up](https://koolzone.com/terms#top) [Skip to Content](https://koolzone.com/terms#body) [![](https://koolzone.com/hs-fs/hubfs/KoolZone-logo-transparent-bg-no-tag-1.png?width=300&height=71&name=KoolZone-logo-transparent-bg-no-tag-1.png)](https://koolzone.com?hsLang=en) Toggle Menu - [Home](https://koolzone.com) - [The Platform](https://koolzone.com/platform) - [Our Industries](https://koolzone.com/our-industries) Toggle children for Our Industries Main Menu (Press to Return) > Our Industries - [Hospitality](https://koolzone.com/hospitality) - [Food Safety](https://koolzone.com/foodsafety) - [Cold Chain](https://koolzone.com/coldchain) - [BioTech](https://koolzone.com/biotech) - [Healthcare](https://koolzone.com/healthcare) - [Research Labs](https://koolzone.com/researchlabs) - [Smart Buildings](https://koolzone.com/smartbuildings) - [Agriculture](https://koolzone.com/agriculture) - [Industrial](https://koolzone.com/industrial) - [About Us](https://koolzone.com/aboutus) - [Blog](https://koolzone.com/news) - [Login](https://app.koolzone.com/login?retUrl=%2F) - [Get Started](https://koolzone.com/book-a-demo) - Open Search Search Submit Search KoolZone # Terms of Consent for Communications *Last updated: December 2025* These Terms of Consent (“Terms”) explain how you agree to receive communications from **KoolZone**, and any associated services (“we”, “us”, “our”) when you provide your contact details through our website, app, or any sign-up or onboarding process. By submitting your email address, mobile number, WhatsApp number, or other contact information — **and by affirmatively accepting the in-app Consent Pop-up** — you confirm that you have read and agreed to these Terms. ---   ## **1. Purpose of Communications** By opting in, you consent to receive **transactional and operational communications**, including: - System alerts and monitoring notifications - Account verification and security messages (including Two-Factor Authentication) - Service updates and administrative messages - Customer support communications - Billing-related messages - Product or service improvements relevant to your account **We do not send marketing messages** to any channel unless you provide separate, explicit marketing consent. ---   ## **2. Types of Communication Channels and Consent** By providing your information and accepting the in-app Consent Pop-up, you agree that we may contact you using one or more of the following channels. **Consent for each channel is separate**, and each channel must be individually entered and verified. ### **2.1 Email** Used for account updates, invoices, service information, system alerts, verification codes (2FA), and operational notifications. ### **2.2 SMS/Text Messages** Used for system alerts, 2FA, incident notifications, and transactional messages. ### **2.3 Phone Calls (including automated and pre-recorded calls)** Used for urgent alerts, verification calls, and operational notifications. By agreeing to these Terms, you consent to receive automated and pre-recorded calls. ### **2.4 WhatsApp Messages** Used for alerts, security messages, and operational notifications if you enable WhatsApp. **Standard carrier and data charges may apply** for SMS, phone calls, and WhatsApp messages. ---   ## **3. Frequency of Messages** Message frequency depends on system activity and your notification settings. Alerts may be frequent during abnormal readings or active incidents. We send only necessary transactional, operational, and security messages. --- ## **4. Your Consent and Opt-In Flow** We use a **dual opt-in and verification process**, ensuring full compliance with communication regulations. ### **Step 1: Initial CTA Pop-Up (Mandatory Consent)** Users are invited to the platform. When they add their contact details and press **Save**, a **mandatory Consent Pop-Up** appears. The pop-up states: **“By accepting this pop-up and enabling alerts, you agree to receive transactional alerts from KoolZone via the channels you set up (SMS, Email, Phone, and/or WhatsApp). Message frequency varies. Standard message and data rates may apply. Reply STOP to cancel. Contact support@koolzone.com for Help. For more information see www.koolzone.com/privacypolicy or www.koolzone.com/terms.”** Users must press **Agree and Save** to continue. Pressing “Cancel” stops the process. We record: - User ID - Timestamp of acceptance - IP/device ID - Exact CTA wording displayed at the time of acceptance ### **Step 2: Channel Verification (Required for Each Contact Method)** After accepting the CTA, users must verify each contact method they enable. For SMS, phone calls, or WhatsApp, they must: 1. Enter their number 2. Press **Validate** 3. Receive a one-time code 4. Enter that code into the platform Only after successful verification do we begin sending notifications to that channel. Verification ensures the user owns or controls that contact method. ### **Audit Trail and Compliance** We also record: - Timestamp of channel verification - Verified number or email - Channel type Enrollment is **per-number** and **per device/topic**. Opt-in is **not implied** by account creation or purchase. No third-party lists are used. ---   ## **4.1 Additional Consent Notes** By opting in, you confirm that: - You are the owner or authorised user of the contact method provided. - You consent to receive automated SMS, WhatsApp messages, and automated or pre-recorded phone calls. - Standard message/data rates may apply. Consent applies **only** to the channels you explicitly enable **and** verify. ---   ## **5. Opting Out** You may opt out at any time: ### **For SMS/Text Messages** Reply: **STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT.** Reply **HELP** for support details.  ### **For Phone Calls** Press **9** during a call to unsubscribe. ### **For WhatsApp** Send **STOP** to our WhatsApp account. ### **For Email** Click “unsubscribe” in any non-essential email. ### **In the Platform** Log into your account and remove or disable your contact methods. Note: Opting out of essential channels may limit the functionality of your monitoring system. ---   ## **6. Verification Codes and Security Messages** When registering a mobile number, WhatsApp number, or phone line, you will receive a verification code. This final step confirms your identity and ownership of the channel. Notifications will **not** begin until verification is completed. ---   ## **7. Data Use and Privacy** We store and process your contact details according to our Privacy Policy. We do not sell or share your data for marketing. Privacy Policy: **www.koolzone.com/privacypolicy** ---   ## **8. Service Providers** We use third-party providers (including Twilio, WhatsApp Business API, and email delivery services). These providers act only under our instructions and do not use your data independently. ---   ## **9. Changes to These Terms** We may update these Terms from time to time. The latest version will be posted on this page. Continued use of our services after updates indicates acceptance of the revised Terms. ---   ## **10. Contact Us** If you have questions or wish to change your communication preferences: **Email:** support@koolzone.com **Phone:** +44 (0) 330 088 1136 **Address:** Watermans, Harpsden Way, Henley-on-Thames, RG9 1NX Torstr. 105-107, 10119 Berlin [![](https://koolzone.com/hs-fs/hubfs/KoolZone-logo-transparent-bg-no-tag-1.png?width=300&height=71&name=KoolZone-logo-transparent-bg-no-tag-1.png)](https://koolzone.com?hsLang=en) KoolZone UK The Henley Building, Newtown Road, Henley-on-Thames, Oxfordshire, RG9 1HG **[0330 088 1136](https://www.google.com/search?q=KOOLZONE&rlz=1C5CHFA_enGB1158GB1159&oq=KOOLZONE+&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQIxgnMgYIAhBFGDwyBggDEEUYPDIGCAQQRRg8MgYIBRBFGDwyBggGEEUYPDIGCAcQRRg80gEIMTc4OWoxajeoAgCwAgA&sourceid=chrome&ie=UTF-8#) info@koolzone.com** Koolzone Tracking Systems GmbH Torstr. 105-107, 10119 Berlin **[0330 088 1136](https://www.google.com/search?q=KOOLZONE&rlz=1C5CHFA_enGB1158GB1159&oq=KOOLZONE+&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQIxgnMgYIAhBFGDwyBggDEEUYPDIGCAQQRRg8MgYIBRBFGDwyBggGEEUYPDIGCAcQRRg80gEIMTc4OWoxajeoAgCwAgA&sourceid=chrome&ie=UTF-8#) info@koolzone.com** [Privacy Policy](https://koolzone.com/privacypolicy?hsLang=en) [Terms](https://koolzone.com/terms) [Impressum](https://koolzone.com/impressum?hsLang=en)